What is the Office of the Ombudsman?
The FDIC Office of the Ombudsman (Ombudsman) serves as an independent, neutral, and confidential liaison for individuals in the banking industry and general public, who have been affected by the FDIC in its regulatory, resolution, receivership, or asset disposition activities. As a liaison, our professional staff facilitate resolution of problems and complaints concerning FDIC activities. The Ombudsman strives to influence positive change.
If you have a problem or complaint with the FDIC that is not involved in litigation, arbitration, or mediation, you may contact the Ombudsman for confidential assistance. You may also contact us with questions about FDIC policies and procedures. We will refer you to a subject matter expert within the FDIC or independently research the issues to provide answers to your questions. When necessary or requested, we will work with other FDIC divisions and offices to resolve your issue.
Contacting the Ombudsman does not: prevent you from pursuing formal resolution channels within the FDIC; constitute initiation of a formal complaint, grievance or appeal process; or forestall the time limits for pursuing formal resolutions that are established within the formal processes.