The Ombudsman is available to help bankers navigate questions or concerns related to supervisory applications. Our role is to promote clarity, constructive communication, and transparency throughout the application process, while maintaining independence, confidentiality, and neutrality.
Supervisory applications can involve complex information requests, evolving timelines, and detailed interactions with FDIC staff. While many questions can be addressed directly with your case manager or regional office management, the OO can help if you need additional assistance:
- Understanding the basis for feedback or information requests;
- Clarifying timelines or the steps involved in the application process; or
- Facilitating communication with applications staff if conversations become difficult or unproductive.
We can help explain processes, promote shared understanding, and facilitate communication when conversations become difficult or unproductive.
We will not contact FDIC staff or share identifying information unless you give us permission to do so. Engaging the Ombudsman does not impact how your institution is treated during the application process.
Our goal is to help ensure that your experience is grounded in clarity, professionalism, and respect. If you have questions or concerns during your application review, we encourage you to contact your Regional Ombudsman directly or submit a request through our online form.