CIO Organization Strategic Plan 2020-2023: Theme: Effective Communication

The CIOO shares accurate and timely data about changes to people, process, and technologies with internal and external business customers. Business customers understand the strategic plan and roadmap of the CIOO, and the CIOO’s priorities reflect those of its customers. This improved communication is reciprocated, as the CIOO actively encourages stakeholders to openly exchange information and provide feedback. Leadership and employees are actively consulted about changes to the IT environment, fostering strengthened partnerships between the CIOO and its business customers. Strong partnerships and a commitment to two-way communication about strategic priorities, systems, and services leads to improved customer satisfaction.

Technologies and systems are well-utilized, and duplicative software is retired. Effective communication within the CIOO reduces costs associated with the redundant purchases of goods and services across the organization. Systems, networks, and governance structures are simplified to support effective project deployment, and improving our budget and strategy alignment ensures resources are allocated to the most strategic initiatives.

The CIOO improves delivery of services by developing and releasing new, innovative products and services in a timely manner. Decisions are made at the lowest appropriate level, and are well-informed. Improved governance encourages defined objectives for new and legacy IT investments and initiatives.

The CIOO improves the knowledge, skills, and abilities of its staff to meet the FDIC’s needs; the Organization provides training opportunities and encourages staff to complete a Career Development Plan to further their professional growth while minimizing skill gaps. Clear standard operating procedures help to transition technical and organization knowledge within the CIOO.