Feedback on the Compliance Examination Process
April 5, 1996
Financial Institution Survey of Banker
Satisfaction With the Compliance Examination Process
Division of Compliance and Consumer Affairs (DCA) surveyed 784 banks
in May 1995 to determine banker satisfaction with the compliance
examination process and to identify areas needing improvement. Of
the banks surveyed, 58.7 percent (460 banks) responded. Details
of the survey results are attached.
survey, which was conducted by an outside contractor, DCA sought
how financial institutions viewed the quality of the compliance/Community
Reinvestment Act examination process,
areas of the examination process that were of greatest concern
to institutions, and
a baseline from which to measure the impact of changes to the
examination process resulting from DCA's ongoing redesign efforts.
While the survey
results showed that DCA is meeting most of its customers' needs
through all phases of the compliance exam process, DCA has taken
steps to improve the quality of the process based on banker feedback.
These measures are included in the attachment.
you to complete the follow-up questionnaire being introduced in
the exam process, which is addressed in the attachment. DCA will
continue to monitor the exam process, along with your comments and
suggestions for improvement to ensure that the process is operating
efficiently. As additional trends are identified and improvements
are made, you will be notified.
FDIC-Supervised Banks (Commercial and Savings)
Institution Survey of Banker Satisfaction With the Compliance Examination Process
The FDIC's Division
of Compliance and Consumer Affairs (DCA), through an outside contractor,
distributed a financial institution survey to 784 institutions in
May 1995. The institutions were a sample of the 1,688 institutions
that DCA had examined for compliance since August 1994. The institutions
surveyed were advised they could respond anonymously if they believed
disclosing their identities would compromise the integrity of their
answers. Written comments, suggestions, and requests for follow-up
contact from senior FDIC management were encouraged in the survey.
Of the 784 financial
institutions surveyed, 58.7 percent, or 460 institutions, responded.
Bankers' survey responses follow: