A wide range of banking, consumer and financial
information is available on the FDICs Internet home page. This includes
the FDICs Electronic Deposit Insurance Estimator, EDIE,
which estimates an individuals deposit insurance coverage; the Institution
Directory, financial profiles of FDIC-supervised institutions; Community
Reinvestment Act evaluations and ratings for banks and thrifts supervised
by the FDIC; and Call Reports, banks reports of condition and income.
Several new products have been added, including Money Smart, a training
program to help adults outside the financial mainstream enhance their
money skills and create positive banking relationships. Readers also can
access a variety of consumer pamphlets, FDIC press releases, speeches
and other updates on the agencys activities, as well as corporate
databases and customized reports of FDIC and banking industry information.
The FDIC Call Center in Washington,
DC, is the primary telephone point of contact for general questions from
the banking community, the public and FDIC employees. The Call Center
directly, or in concert with other FDIC subject matter experts, responds
to questions about deposit insurance and other consumer issues and concerns,
as well as questions about FDIC programs and activities. The Call Center
also makes referrals to other federal and state agencies as needed. Hours
of operation are 8:00 a.m. to 8:00 p.m. Eastern Time. Information also
is available in Spanish. Recorded information about deposit insurance
and other topics is available 24 hours a day at the same telephone number.
FDIC publications, press releases,
speeches and Congressional testimony, directives to financial institutions,
policy manuals and other documents are available on request or by subscription
through the Public Information Center. These documents include the Quarterly
Banking Profile, Statistics on Banking, Summary of Deposits
and a variety of consumer pamphlets.
The Office of the Ombudsman responds
to inquiries about the FDIC in a fair, impartial and timely manner. It
researches questions and complaints from bankers, the public and FDIC
employees on a confidential basis. The office also recommends ways to
improve FDIC operations, regulations and customer service.