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Where to File a Complaint
If you decide to file a complaint with the federal government about an insured depository institution, who do you contact? To determine which regulator has jurisdiction over a particular banking institution, so you can submit a complaint to the correct agency, you can call the FDIC toll-free at 1-877-ASK-FDIC (1-877-275-3342). Here is contact information for all the agencies:
Federal Deposit Insurance Corporation: Consumer Response Center, 1100 Walnut St., Box #11, Kansas City, MO 64106; call 1-877-275-3342; send a message at www2.fdic.gov/StarsMail/index.asp.
Federal Reserve: Consumer Help, P.O. Box 1200, Minneapolis, MN 55480; call 1-888-851-1920; e-mail firstname.lastname@example.org.
National Credit Union Administration: 1775 Duke Street, Alexandria, VA 22314-3428; call 1-800-755-1030; e-mail email@example.com.
Office of the Comptroller of the Currency: Consumer Assistance Group, 301 McKinney Street, Suite 3450, Houston, TX 77010; call 1-800-613-6743; visit www.helpwithmybank.gov.
Last Updated 6/12/2014