Each depositor insured to at least $250,000 per insured bank



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Contact Us

Contacts by Subject
  Agents for Service of Process
  Assessment Information
 Bank Statistics
  Careers at FDIC
 Closed Banks and Assets for Sale
  Consumer Response Center
  Deposit Insurance Assessments/Fund
  Deposit Insurance Coverage
 
  Freedom of Information Act (FOIA)
  Inspector General Hotline
  Ombudsman

 Outside Counsel
 Public Information Center
 Regulations and Laws
  Vendor Information Line

Consumer Response Center
The FDIC Consumer Response Center handles consumer complaints or inquiries about state non-member banks.

You may call and speak to a specialist about your concerns.  In order for us to investigate or review your issues, your complaints must be in writing.

When corresponding with this office, please provide copies of all pertinent documentation relevant to your complaint.

  • You may fax your complaint to us at the number provided below.

  • You may also e-mail your complaint or inquiry to us at the e-mail address provided.

Toll-free number: 1-800-378-9581
800-925-4618 (TTY)
You may reach someone at the Consumer Response Center
From 8:30 AM  to 4:30 PM.  Central Time, Monday - Friday.
Email address: You may file a complaint using the: Electronic Customer Assistance Form
Website: http://www.fdic.gov/consumers/consumer/ccc/index.html
Mailing address: Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106
Fax Number (703) 812-1020
Of primary use to: General public, banking community
Types of questions:

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Assessment Information
Information on the deposit insurance assessment process including the FDIC and Financing Corporation ("FICO") assessment rates, computation of the quarterly assessment invoice, payment of the invoice by ACH debit, using assessment transactions in FDICconnect, and assessment base reporting requirements. (Assessment Information)

Toll-free number: 800-759-6596, Option 2
Email address: assessments@fdic.gov
Webpage: http://www.fdic.gov/deposit/insurance/assessments/index.html
Mailing addresses: Federal Deposit Insurance Corporation
Division of Finance
3501 North Fairfax Drive
Building E, 5th floor
Arlington, VA 22226
Of primary use to: Banking community
Types of questions:
  • Quarterly deposit insurance assessments
  • ACH direct debit/credit
  • Reporting of mergers
  • Assessment base compliance reporting
  • Using FDICconnect to download invoices and change ACH information
Documents provided: None

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Bank Statistics
The Division of Insurance and Research responds to simple and complex information requests, subject to available resources.

Toll-free number: 877-ASK-FDIC (877-275-3342)
Email: Center for Financial Research
Central Data Repository (CDR)
Call & Thrift Financial Reports
Uniform Bank Performance Reports (UBPR)
Deposit Insurance: An Annotated Bibliography
FDIC Quarterly
FDIC Quarterly Banking Profile
FDIC State Profiles
Historical Statistics on Banking
Institution Directory
Regional Economic Conditions (RECON)
Reports of Changes to FDIC Financial Institutions & Office Structure
Statistics at a Glance
Statistics on Banking
Statistics on Depository Institutions (SDI)
Summary of Deposits - Deposit Market Share Report
Trust Institutions Information
Mailing addresses: Federal Deposit Insurance Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990
Of primary use to: Banking community, general public
Types of questions:
  • Individual bank and thrift financial data
  • Aggregate bank and thrift financial data
  • Historical bank and thrift financial data (time series)
  • Bank and thrift structure (demographic) information
  • Deposit market share
  • Research Information System database
  • Website assistance
  • Special requests for banking data
  • Loans to small businesses
  • Point of contact for requests for financial data from other agencies
Documents provided:
  • Hardcopy reports
  • Electronic files

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Careers at FDIC
Information on FDIC career opportunities and current job openings.

Toll-free number: 877-ASKFDIC (877-275-3342), press 1, then press 2, then press 3
TDD: 800-925-4618
Email address: careers@fdic.gov
Website: http://www.fdic.gov/about/jobs/index.html
Mailing address: Federal Deposit Insurance Corporation
Human Resources Branch
3501 North Fairfax Drive
D Building, 3rd Floor
Arlington, VA 22226
Of primary use to: General public, FDIC employees
Types of questions:
  • Vacancy announcements
  • Status of vacancies
Documents provided:

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Closed Banks and Asset Sales  (Dallas Field Operations Branch)
The FDIC liquidates a variety of assets including loans and real estate in its capacity as court-appointed receiver.

  Asset Sales and Unclaimed Funds
Toll-free number: 800-568-9161
Email addresses:

Asset sales: assetmarketing@fdic.gov
Real Estate Sales: realestateforsale@fdic.gov
Unclaimed Funds: depositorservices@fdic.gov

  Close Bank
Toll-free number: 888-206-4662
Website:

A Closed banks: http://www.fdic.gov/bank/individual/failed/index.html
Asset sales: http://www.fdic.gov/buying/index.html
Bank and Thrift Failure Reports: http://www2.fdic.gov/hsob/selectrpt.asp?entrytyp=30
Failed Bank List: http://www.fdic.gov/bank/individual/failed/banklist.html
Unclaimed Funds: http://www2.fdic.gov/funds/index.asp

Mailing address: Federal Deposit Insurance Corporation
Division of Resolutions and Receiverships
1601 Bryan Street
Dallas, TX 75201
Of primary use to: General public, banking community
Types of questions:
  • How to Obtain a Lien Release:  The FDIC may be able to provide you with a Release of Lien on your home, vehicle, boat or other personal property.
  • Property for sale
  • Closed banks
  • Asset management/maintenance
  • Unclaimed Funds - For insured depositors from past bank failures
Documents provided: Property lists
 

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Deposit Insurance Assessments/Fund
Information on the risk-based premium system -- including current rates and recent rate cases presented to the FDIC Board of Directors -- and other items for those concerned with deposit insurance from the banking industry's point-of-view.

Toll-free number: 800-759-6596
Email address: assessments@fdic.gov
Website: http://www.fdic.gov/deposit/index.html
Mailing addresses: Federal Deposit Insurance Corporation
Division of Insurance and Research
550 17th Street, NW (4th Floor)
Washington, DC 20429-9990
Of primary use to: Academia, bankers, Capital Hill, lobbyists, other countries
Types of questions:
  • Calculating assessment rates
  • Deposit Insurance Fund (DIF), and Financing Corporation (FICO) rates.
  • Theory, practice and history of deposit insurance.
Documents provided: None
 

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Deposit Insurance Coverage
The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.

Toll-Free Number: 877-ASKFDIC (877-275-3342)
E-mail: On-line Customer Assistance Form 
Website: http://www.fdic.gov/deposit/deposits/index.html 
Mailing address: Deposit Insurance Outreach
Division of Depositor and Consumer Protection
550 17th Street, NW
Washington, DC 20429
Of Primary Use to: Public, Bankers, Financial Services Providers
Types of Questions: FDIC rules on deposit insurance account coverage
Documents Provided: Please see website link above

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Freedom of Information Act (FOIA)
The FOIA is a federal statute which affords any person the right to obtain federal agency records unless the records (or a part of the records) are protected from disclosure by any of the nine exemptions contained in the law or by one of three special law enforcement record exclusions.

Persons requesting records from the FDIC will be charged for the direct costs of search, review and duplication, unless such costs are less than $10.00. See our FOIA fee schedule for additional information.

Telephone number: 202-898-7021
703-516-1004
Email address: Use the online Electronic FOIA Office - Request Form.
Website: http://www.fdic.gov/about/freedom/index.html
Mailing address: Federal Deposit Insurance Corporation
FOIA/Privacy Act Group, Legal Division
550 17th Street, NW
Washington, DC 20429-9990
Of primary use to: Banking community, general public
Types of questions: Release of FDIC records to the Public
Documents provided: FOIA Guide
 

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Inspector General Hotline
The Office of Inspector General promotes the economy, efficiency, and effectiveness of FDIC programs and operations and protects against fraud, waste, and abuse to assist and augment the FDIC's contribution to the stability of, and public confidence in the nation's financial systems.

Examples of wrongdoing that should be reported include: contract and procurement fraud or collusion; misuse, embezzlement, or theft of government property or funds; bribery and acceptance of gratuities; gross employee misconduct; conflicts of interest; or other unethical or illegal activities. Individuals may report information openly, anonymously or confidentially.

Individuals who contact the Inspector General Hotline via electronic mail are not anonymous to Hotline staff and cannot be assured of confidentiality due to the non-secure nature of electronic mail systems.

Toll-free number: 800-964-3342
Email address: ighotline@fdic.gov
Website: http://www.fdicig.gov/index.html
Mailing addresses: Federal Deposit Insurance Corporation
Office of Inspector General
3501 North Fairfax Drive
RM# VA-D-9069
Arlington, VA 22226
Of primary use to: FDIC employees, FDIC contractors, others
Types of questions: Reports of suspected fraud, waste, abuse and mismanagement that could affect the effectiveness or efficiency of FDIC programs and/or operations, or its contractor operations
Documents provided: None
 

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Ombudsman
The Office of the Ombudsman researches questions and complaints from bankers, the general public,  and FDIC employees and responds in an impartial, confidential and timely manner.

Toll-free number: 877-ASKFDIC (877-275-3342); 800-925-4618 (TDD)
Email address: ombudsman@fdic.gov
Website: http://www.fdic.gov/regulations/resources/ombudsman.html
Mailing addresses: FDIC Office of the Ombudsman
E-2022
3501 Fairfax Drive
Arlington, VA 22226
Of primary use to: Banking community, general public, FDIC employees
Types of questions: Issues, concerns, and complaints about the FDIC.
Documents provided: None
 

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Outside Counsel
The FDIC's in-house legal counsel may engage outside counsel to assist it in meeting its responsibility to provide high-quality legal representation and advice in the most practicable, efficient and cost-effective manner.

Toll-free number: 877-ASKFDIC (877-275-3342)
TDD: 800-925-4618
Email address: OCMgmtGrp@fdic.gov
Website: http://www.fdic.gov/buying/goods/index.html
Mailing addresses: Federal Deposit Insurance Corporation
Legal Division
3501 Fairfax Drive, Room VS-E-6097
Arlington, VA 22226
Of primary use to: Outside Counsel (attorneys) who currently represent or are interested in representing the FDIC
Types of questions:
  • The minority and women outreach program
  • Application for and retention of outside counsel
  • Conflicts of Interest
  • Retention of records and files
Documents provided:

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Public Information Center
The FDIC Public Information Center is the primary point of contact for distribution of FDIC printed materials. It receives, processes, stores, and distributes materials offered through the FDIC Online Catalog.
 
The Public Information CenterCenter's information distribution function is an essential component of FDIC's mission to maintain public confidence in the nation's financial system. Through the dissemination of numerous consumer brochures, newsletters, DVDs and CD-ROMs, the banking community and the general public gain increased awareness of deposit insurance rules, financial literacy programs, and a variety of other important consumer financial matters.

Publication requests are accepted at the FDIC Public Information Center by telephone, fax, letter, email, or in person.

FDIC Online Catalog: https://vcart.velocitypayment.com/fdic/
Telephone numbers: Toll-free: 877 275-3342
Local: 703 562-2200
Fax: 703-562-2296
Email address: publicinfo@fdic.gov
Mailing addresses:

Federal Deposit Insurance Corporation
Public Information Center
3501 North Fairfax Drive
Room E-1021

Arlington, VA 22226

Hours of operation are 9:00 a.m. - 4:00 p.m. (EST) Monday - Friday.
Walk-in service is available at the mailing address location.

Onsite visits are by appointment only.

Of primary use to: Banking community, FDIC employees and general public
Types of questions: FDIC Online Catalog requests and general FDIC information inquiries
Resource Offerings: A variety of deposit insurance and consumer materials may be ordered through the FDIC Online Catalog and are also available from the FDIC website at: www.fdic.gov

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Regulations and Laws
Information on the complete four-volume publication used by banks, savings associations, law firms and bank examiners, commonly referred to as the "Rules and Regs."
  
The online version of the "Rules and Regs" offers full-text search capabilities, in addition to all the tables of contents and indices of the printed publication.
 
Updated "Rules and Regs" appear at the end of February, April, June, August, October and December.

Telephone number: 877-ASKFDIC (877-275-3342)
Email address: regs@fdic.gov
Website: http://www.fdic.gov/regulations/laws/index.html
Mailing addresses: Federal Deposit Insurance Corporation
Executive Secretary Section
550 17th Street, N.W.
Washington, D.C. 20429
Of primary use to: Banking community, general public
Types of questions:
  • Information regarding the content and structure of the 4-volume compendium "FDIC Law, Regulations and Related Acts"
  • Information about the development and status of FDIC regulations, policy statements, and notices.
Documents provided: "FDIC Law, Regulations and Related Acts"
 

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Vendor Information Line
Beginning January 1, 2004, the FDIC will only make procurement awards to businesses that are registered in the Central Contractor Registration (CCR).
In mid- 2012, CCR became part of the Federal Government’s System for Award Management (SAM).  Vendor registration in CCR is accomplished by following the instructions at http://www.sam.govFrequently asked questions regarding CCR and SAM, along with user guides, are available on the SAM web page
.

Toll-free number: 877-ASKFDIC (877-275-3342)
TDD: 800-925-461877
Email address: asbpolicy@fdic.gov
Website: http://www.fdic.gov/buying/goods/index.html
Mailing addresses: Federal Deposit Insurance Corporation
Division of Administration
3501 North Fairfax Drive
Arlington, VA 22226
Of primary use to: Potential vendors of the FDIC
Types of questions:
  • Requests for Vendor Application
  • Status of Vendor Applications
Documents provided: Please see above comments on CCR
 
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Last Updated 11/06/2013 asbpolicy@fdic.gov