What the FDIC Ombudsman Can Do
The OO assists
FDIC-supervised and insured financial institutions and the public by:
- identifying relevant authority and resources
- bringing parties together to clarify the issues
- helping parties to explore options for agreement and solutions
- providing informal mediation services for bankers with regulatory problems
Examples of how the Office of the Ombudsman has helped institutions.
The OO also provides assistance with:
| Supervisory Appeals:
|| The OO can explain and, as appropriate, assist institutions with questions or concerns related to appeals of material supervisory determinations.
|| The OO answers questions about FDIC policies and procedures and concerns regarding open or closed bank matters.
|| The OO assists with complaints regarding FDIC operations, employees, and contractors.
|| The OO can refer issues, directly or confidentially, to FDIC subject matter experts in the appropriate division or office.