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Inactive Financial Institution Letters


Banker Feedback on the Compliance Examination Process
FIL-17-96
April 5, 1996
TO: CHIEF EXECUTIVE OFFICER
SUBJECT: Financial Institution Survey of Banker
Satisfaction With the Compliance Examination Process

The FDIC's Division of Compliance and Consumer Affairs (DCA) surveyed 784 banks in May 1995 to determine banker satisfaction with the compliance examination process and to identify areas needing improvement. Of the banks surveyed, 58.7 percent (460 banks) responded. Details of the survey results are attached.

Through the survey, which was conducted by an outside contractor, DCA sought to:

  • determine how financial institutions viewed the quality of the compliance/Community Reinvestment Act examination process,

  • identify areas of the examination process that were of greatest concern to institutions, and

  • establish a baseline from which to measure the impact of changes to the examination process resulting from DCA's ongoing redesign efforts.

While the survey results showed that DCA is meeting most of its customers' needs through all phases of the compliance exam process, DCA has taken steps to improve the quality of the process based on banker feedback. These measures are included in the attachment.

We encourage you to complete the follow-up questionnaire being introduced in the exam process, which is addressed in the attachment. DCA will continue to monitor the exam process, along with your comments and suggestions for improvement to ensure that the process is operating efficiently. As additional trends are identified and improvements are made, you will be notified.

Carmen J. Sullivan
Director

Attachment

Distribution: FDIC-Supervised Banks (Commercial and Savings)


April 1996

Financial Institution Survey of Banker Satisfaction
With the Compliance Examination Process

The FDIC's Division of Compliance and Consumer Affairs (DCA), through an outside contractor, distributed a financial institution survey to 784 institutions in May 1995. The institutions were a sample of the 1,688 institutions that DCA had examined for compliance since August 1994. The institutions surveyed were advised they could respond anonymously if they believed disclosing their identities would compromise the integrity of their answers. Written comments, suggestions, and requests for follow-up contact from senior FDIC management were encouraged in the survey.

Banker Feedback

Of the 784 financial institutions surveyed, 58.7 percent, or 460 institutions, responded. Bankers' survey responses follow:

Length of Exam Appropriate Too Long
50% 50%
Exam Notification Timely Late
66% 33%

 

 

Last Updated 07/13/1999 communications@fdic.gov