First contact the company that offered or sold you the credit insurance or debt protection program. If you're not satisfied with the outcome or you want basic information about your rights as a consumer, consider contacting the appropriate government regulator (see below).
Your state insurance regulator may be your best source of government information and assistance about an insurance product and your consumer rights. To locate your state insurance department, look in the state government pages of your local phone book or check the Web site of the National Association of Insurance Commissioners (NAIC) at www.naic.org. State insurance departments and the NAIC also have useful consumer information posted on their Web sites or available upon request.
The FDIC and the other federal banking regulators listed on "For More Information" may be able to answer your questions or concerns about a depository institution's sale of credit insurance or a debt cancellation or debt suspension program. You may call the FDIC's toll-free consumer assistance line at 877-ASK-FDIC, which is 877-275-3342, to obtain the name of the appropriate federal or state regulator for a particular institution.