| Table A.17 - Percentage of Community Banks Offering Various Internet Services in 2002 and Expectations for those Services Three Years Later |
| Type of Service |
2002 |
Three Years Later |
Change |
| Track account balances |
65 |
91 |
26 |
| Transfer funds among accounts |
63 |
89 |
26 |
| Bill payment |
49 |
81 |
32 |
| Email-based customer service |
35 |
58 |
23 |
| Cash management and other small business services |
32 |
65 |
33 |
| Person-to-person electronic payments |
26 |
54 |
28 |
| Loan applications |
21 |
70 |
49 |
| New demand-deposit account applications |
18 |
61 |
43 |
| New CDs, IRAs, etc. |
17 |
59 |
42 |
| Bill presentment |
16 |
54 |
38 |
| Business-to-consumer portal for nonbank products |
11 |
39 |
28 |
| E-mortgages |
9 |
37 |
28 |
| Brokerage trades |
9 |
33 |
24 |
| Business-to-business portal for nonbank products |
5 |
28 |
23 |
| Sell insurance |
5 |
27 |
22 |
| Aggregation services |
4 |
37 |
33 |
|
Note: The date in the table's title refers to the survey's publication date. The survey's definition of community bank may differ from that used in this article. See the survey for the definition used.
Source: Grant Thornton, Ninth Annual Survey of Community Bank Executives (2002).
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